Terms of service and sale

In force as of 2 August 2026

These Terms are drawn up in French, which is the only authoritative and contractual version. This English version is provided for convenience only; in the event of any discrepancy between the French and English versions, the French version shall prevail.

Article 1 — Purpose

These terms of service and sale (the “Terms”) govern the use of the website studentmoov.com (the “Site”) and the sale of the accommodation certificate service offered on it. They are entered into between NOCNOC SAS, a simplified joint-stock company under French law with a share capital of €3,621.00, registered with the Lyon Trade and Companies Register under number 817 520 513, whose registered office is at 4 rue du Commandant Dubois, 69003 Lyon, France (“NOCNOC”), and any adult natural person acting as a consumer who orders the service on the Site (the “Client”). NOCNOC can be contacted at contact@studentmoov.com and on +33 7 56 80 02 85. StudentMoov is a service and trade name of NOCNOC.

Article 2 — Definitions

“Certificate”: the document entitled “attestation d’hébergement” (accommodation certificate) drawn up by NOCNOC in PDF format upon completion of the order, written in French, bearing a unique reference and a verification QR code.
“NocNoc portfolio”: the housing units offered for rent by NOCNOC, in particular on its platform nocnoc.fr.
“Deduction code”: the single-use discount code with a value of €149.90 incl. VAT provided to the Client with the Certificate, usable on nocnoc.fr under the conditions of Article 11.
“Support”: NOCNOC’s customer service for StudentMoov, reachable at contact@studentmoov.com.

Article 3 — Nature of the service

StudentMoov is a private, optional commercial service. It is not a public service; it is not approved, mandated or endorsed by the French administration or by any consular authority, and it has no connection with them. The Certificate is not the “attestation d’accueil” provided for by the French Code on the Entry and Residence of Foreigners and the Right of Asylum.

NOCNOC does not guarantee, in any circumstances, that a visa will be granted, and gives no undertaking as to the outcome, acceleration or facilitation of any procedure before consular or prefectoral authorities, whose decisions are sovereign. No document guarantees that a visa will be granted.

Article 4 — Description of the service

The service ordered on the Site consists in NOCNOC drawing up a Certificate in the Client’s name, on the basis of the information the Client declares when ordering (identity, date and city of birth, city of study, dates of stay). The Certificate states the address and rent of a housing unit from the NocNoc portfolio, filled in by NOCNOC after payment, at the time the document is drawn up. The Certificate is intended to be attached by the Client to their French student visa application file.

The Certificate is made available to the Client for download on the Site, from their account. It is valid for 60 days from its date of issue. Its authenticity can be verified by anyone holding the QR code or verification link it bears, on the public page studentmoov.com/certificate/verify.

Article 5 — Scope of the Certificate: no booking

Essential information, to be read before ordering:

The sole function of the Certificate is to evidence, in the Client’s visa application file, accommodation arrangements for their study stay. It creates, of itself, no right to any housing unit:

it amounts neither to a lease, nor to a booking, nor to a promise of rental, nor to an option — whether over the housing unit whose address it states or over any other unit of the NocNoc portfolio;
the housing unit whose address appears on it genuinely exists in the NocNoc portfolio on the day of issue, but it is not held for the Client: that address is stated for evidentiary purposes, and the unit remains offered for rent;
the price of €149.90 incl. VAT pays for the drawing up of the Certificate, and not for the booking of a housing unit: its payment opens no automatic right to any housing.

Once their visa has been obtained, it is for the Client to approach NOCNOC to agree on a housing unit — the one stated on the Certificate if it is still available, or another unit of the NocNoc portfolio. Without that step, no housing is reserved for them. The allocation of a housing unit then depends on the availability of the NocNoc portfolio and on NOCNOC’s eligibility criteria (completeness of the file, guarantees and solvency in particular), and NOCNOC may refuse a file on those grounds. If a rental is concluded, it is the subject of a separate lease, signed directly with NOCNOC, on the terms applicable on the day of the booking.

Article 6 — Account

Ordering requires the creation of an account, identified by the Client’s email address. Sign-in is performed via a link sent to that address; the Client is responsible for access to their mailbox. The Client undertakes to provide accurate, truthful and up-to-date information and to make strictly personal use of their account.

Article 7 — Price and payment

The price of the service is 149,90 € TTC (€149.90 including all taxes). It is stated on the Site before ordering and repeated at the time of payment. No additional fee is charged by NOCNOC for the order.

Payment is made online, in one instalment, by bank card, Apple Pay or Google Pay, according to the methods offered on the payment screen. It is processed by the payment provider Stripe; card details are transmitted directly to Stripe and never pass through NOCNOC’s servers. A payment receipt is sent to the Client by email. The Client may request an invoice from Support.

Article 8 — Order, conclusion and archiving of the contract

The order is placed online: the Client fills in the information required to draw up the Certificate, checks it on a review screen, creates their account, then proceeds to payment. Before paying, the Client accepts these Terms and the Privacy policy by ticking the box provided for that purpose. The contract is concluded in French, at the time the payment is confirmed.

It is the Client’s responsibility to check the accuracy of the information entered before payment: it is reproduced as such on the Certificate. Any correction after issue is governed by Article 12.

The contract is archived by NOCNOC for ten years from its conclusion, in accordance with Articles L. 213-1 and D. 213-1 of the French Consumer Code. The Client may access it at any time upon request to Support.

Article 9 — Immediate performance and right of withdrawal

The service is performed immediately: the drawing up of the Certificate is triggered by the confirmation of payment, and the document is made available to the Client for download thereupon. In the event of a technical incident delaying that availability, the Client never pays again: Support resolves the situation and the Certificate is made available without any further payment.

The Client has, as a matter of principle, a period of fourteen days to withdraw from a distance contract (Article L. 221-18 of the French Consumer Code). However, pursuant to Article L. 221-28, 1° and 13°, of the same code, the right of withdrawal can no longer be exercised where the service has been fully performed or the digital content has been supplied before the end of the withdrawal period, with the Client’s prior express consent and their acknowledgement of the loss of their right of withdrawal.

By ticking the box “I accept the Terms of service and the Privacy policy” before paying, the Client accepts these Terms of service, including this article. In doing so, the Client expressly requests immediate performance of the service and acknowledges losing their right of withdrawal as soon as the Certificate is made available.

As long as the Certificate has not been made available, the Client may exercise their right of withdrawal by writing to Support, using the form set out in Article 19 or any other unambiguous statement; NOCNOC then refunds all sums paid.

Article 10 — Refund in the event of a visa refusal on ground 5

NOCNOC undertakes to refund the Client 100% of the price paid if their visa application is refused on ground No. 5 only, the ground on which the consular authority finds the supporting evidence of the conditions of stay incomplete or unreliable — precisely what the Certificate is intended to substantiate. Refusals based on any other ground do not give rise to this refund.

To benefit from it, the Client sends Support, by email, proof of the visa refusal stating ground 5, within thirty days of the consular decision. After verification, the refund is made to the payment method used for the order, within fourteen days of receipt of the proof. The refund entails the cancellation of the Deduction code.

This undertaking is a commercial guarantee granted by NOCNOC, identified as a “commercial guarantee” within the meaning of the French Consumer Code. It applies without prejudice to the statutory guarantees set out in Article 13, from which the Client benefits in any event and for their entire duration.

Article 11 — NocNoc deduction code

The Certificate comes with a single-use Deduction code with a value of €149.90 incl. VAT, displayed on the Site with the Certificate. This code can be used once, by the Client, as a deduction from the booking fee when booking housing on nocnoc.fr. It is entered manually by the Client on nocnoc.fr at the time of booking; it has no expiry date. It gives rise to no cash payment, is not transferable and does not apply to rent. The booking of housing on nocnoc.fr remains governed by the terms specific to that site.

Article 12 — Correction of the Certificate

Any request to correct the information appearing on the Certificate (in particular name or dates) is made by email to Support. The correction is charged at €30: Support sends the Client a payment link, then draws up a new version of the Certificate, bearing a new reference and a new QR code. The QR code of the previous version then ceases to be valid.

Article 13 — Statutory guarantees

NOCNOC is liable under the statutory guarantees in the conditions set out below. To exercise them, the Client contacts NOCNOC SAS: by email at contact@studentmoov.com, by telephone on +33 7 56 80 02 85, or by post at 4 rue du Commandant Dubois, 69003 Lyon, France. The box below translates the notice made mandatory by French regulation (annex to Article D. 211-3 of the French Consumer Code); only its French wording is authoritative.

“The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the statutory guarantee of conformity where a lack of conformity appears. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity, and not the date on which it appeared.

“The statutory guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.

“The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.

“The consumer may obtain a reduction of the price by keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if:

“1° The professional refuses to bring the digital content or digital service into conformity;

“2° The bringing into conformity of the digital content or digital service is unjustifiably delayed;

“3° The bringing into conformity of the digital content or digital service cannot take place without costs imposed on the consumer;

“4° The bringing into conformity of the digital content or digital service causes major inconvenience to the consumer;

“5° The non-conformity of the digital content or digital service persists despite the professional’s unsuccessful attempt to bring it into conformity.

“The consumer is also entitled to a reduction of the price or to the termination of the contract where the lack of conformity is so serious as to justify immediate reduction of the price or termination of the contract. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.

“In cases where the lack of conformity is minor, the consumer is only entitled to the cancellation of the contract if the contract does not provide for the payment of a price.

“Any period of unavailability of the digital content or digital service with a view to restoring its conformity suspends the guarantee that remained to run until the supply of the digital content or digital service restored to conformity.

“The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

“A professional who obstructs in bad faith the implementation of the statutory guarantee of conformity incurs a civil fine of a maximum amount of €300,000, which may be increased to up to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).

“The consumer also benefits from the statutory guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.”

Article 14 — Client’s obligations

The Client warrants that the information they provide for the drawing up of the Certificate is accurate, truthful and relates to them personally. The Certificate is drawn up on the basis of those declarations. The Client shall not modify, alter or falsify the Certificate, use it for any purpose other than the constitution of their visa or residence application file, or transfer it to a third party. NOCNOC reserves the right to refuse to draw up, or to invalidate, a Certificate in the event of fraud or false declaration, without prejudice to any action.

Article 15 — Liability

NOCNOC undertakes to provide the service with diligence, under an obligation of means (obligation de moyens). Its liability cannot be incurred for the decisions of consular or prefectoral authorities, for the use the Client makes of the Certificate, or for inaccuracies in the information declared by the Client. NOCNOC is only liable for proven direct damage, and its liability is not incurred in the event of force majeure or temporary unavailability of the Site due to maintenance operations or causes beyond its control. Nothing in these Terms limits NOCNOC’s liability where the law does not permit it.

Article 16 — Personal data

The processing of personal data relating to the Site and the service, including the public Certificate verification page, is described in the Privacy policy.

Article 17 — Complaints and consumer mediation

Any complaint is first addressed to Support: contact@studentmoov.com. If the disagreement persists, the Client may have recourse, free of charge, to a consumer mediator, under the conditions of Articles L. 611-1 et seq. of the French Consumer Code, within one year of their written complaint to NOCNOC.

The contact details of the consumer mediator to which NOCNOC is subject will be published on this page; in the meantime, they can be requested from Support, which communicates them to the Client with its reply to any unresolved complaint.

Article 18 — Governing law, language and disputes

These Terms are governed by French law and drawn up in French; the English translation is provided for convenience only and, in the event of any discrepancy, the French version shall prevail. Any dispute not resolved amicably may be brought before the courts having jurisdiction under ordinary law; the Client may bring proceedings, at their choice, before one of the courts having territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded.

If any clause of these Terms were declared void or unenforceable, the other clauses would retain their full force. The version of the Terms applicable to an order is the version in force on the day of that order.

Article 19 — Withdrawal form

Form to be used only if the right of withdrawal is still open (see Article 9), to be sent by email to contact@studentmoov.com or by post to NOCNOC SAS, 4 rue du Commandant Dubois, 69003 Lyon, France:

“For the attention of NOCNOC SAS — I hereby notify you of my withdrawal from the contract for the service below: — Ordered on: … — Reference or account email: … — Consumer’s name: … — Consumer’s address: … — Signature (only if notified on paper): … — Date: …”